--- title: | retail stores description: retail stores | --- [![the pint and tun](https://www.pintandtun.com/hs-fs/hub/417466/file-1258730516.png?width=865&height=678&name=file-1258730516.png "the pint and tun")](http://pintandtun.com) # bz test ## [Big Box Brands and Crappy Customer Service by Sheldon Rozansky](https://www.pintandtun.com/bztest/big-box-brands-and-crappy-customer-service-by-sheldon-rozansky/17143) Posted by [Admin](https://www.pintandtun.com/bztest/author/admin) on Apr 23, 2013 12:50:16 AM - [Tweet](https://twitter.com/share) [![](https://www.pintandtun.com/hubfs/Imported_Blog_Media/Brand-Strategy1-1.jpg) ](https://www.pintandtun.com/bztest/big-box-brands-and-crappy-customer-service-by-sheldon-rozansky/17143) *Today’s Brainzooming blog guest post comes via [@FlyingSpatula, a former Brainzooming guest blogger](https://brainzooming.com/5-keys-to-managing-by-example-guest-post-by-flyingspatula/982/). He direct messaged me over the weekend to let me know about a blog post his uncle, [Sheldon Rozansky, founder of Les Specialistes HCS Montreal](http://www.hcsmontreal.com/), wrote about how big box brands can be indifferent to and even downright contemptuous of customers. While this sucks for customers, he uses shortcomings at big box brands to create a competitive advantage when price competition isn’t an option. Here’s his take on crappy customer service at big box brands and how smaller competitors can fight back for themselves and their customers:* [Read More](https://www.pintandtun.com/bztest/big-box-brands-and-crappy-customer-service-by-sheldon-rozansky/17143) 0 Comments [Click here to read/write comments](https://www.pintandtun.com/bztest/big-box-brands-and-crappy-customer-service-by-sheldon-rozansky/17143#comments-listing) Tags: [failure](https://www.pintandtun.com/bztest/tag/failure), [customer experience strategy](https://www.pintandtun.com/bztest/tag/customer-experience-strategy), [Competitive Strategy](https://www.pintandtun.com/bztest/tag/competitive-strategy), [customer experience](https://www.pintandtun.com/bztest/tag/customer-experience), [Guest author](https://www.pintandtun.com/bztest/tag/guest-author), [Performance](https://www.pintandtun.com/bztest/tag/performance), [customer service](https://www.pintandtun.com/bztest/tag/customer-service), [Branding](https://www.pintandtun.com/bztest/tag/branding), [Brainzooming](https://www.pintandtun.com/bztest/tag/brainzooming), [Marketing](https://www.pintandtun.com/bztest/tag/marketing), [retail stores](https://www.pintandtun.com/bztest/tag/retail-stores), [service](https://www.pintandtun.com/bztest/tag/service), [Implementation](https://www.pintandtun.com/bztest/tag/implementation) [All posts](https://www.pintandtun.com/bztest/all) ## Something Powerful ### Tell The Reader More The headline and subheader tells us what you're [offering](https://www.pintandtun.com/bztest/tag/retail-stores#), and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for. 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